I’ve had nothing but troubles. I’m really fed up with Armstrong’s poor service. I pay a hefty price for this service and I deserve better for all that money.

Armstrong is probably my 1 choice for an ISP. They have great support, their account reps are top notch and very transparent with pricing. The pricing is a bit steep especially for the dedicated fiber line we had run , however, they were like I said, transparent about it, and I’ve never had an issue with a dedicated fiber line from Armstrong. Only down fall is their limited coverage area, but that isn’t their fault. Prices are very expensive and you don’t get what you pay for. This isp is a legal scam.

Don’t recommend. My College student daughter in California pa had a special for 1 yr for zoom internet for For What??? Nothing was disconnected in 5 min. Such b. Total rip off!!! Rating is a We have had Armstrong from day one and my biggest complaint is that the price keeps going up and up.

I think there product is fairly good and there service personal are great but I think it is time to shop around. I have looked into Consolidated but they seem to have there problems with unhappy customers. It might be time for the garbage can lid on the roof. They have good choise of internet plans but what they don’t say is cap for internet usage.

Even cellular companies have unlimited plans for internet and Armstrong doesent. The just see you as pale of money. You cannot get unlimited, not with any plan, nor with their business unit. It is ridiculous. On top of it the service is flaky and the customer support are a-holes. Unfortunately, it is a family owned monopoly in this area. I detest this company. It is a pure money grabber that rapes its customers. The speed of zoom internet used to be okay. There’s always been lots of downtime, but now the dns they use is completely useless.

What’s the point of a 10mbps connection, if it just times out while trying to figure out what IP google is at. Netflix cannot even stream anything higher than the lowest quality because the dns is so bad. All broadband internet in America is extremely overpriced and slow, but this is a little worse. My family is forced to use Armstrong. The only other choice is Consolidated, and they’re even worse.

They are great for the home user as they have one of the fastest speeds for the best prices. They have upped their speeds at no price increase which is a big plus. I do not have their home cable, however a lot of my co-workers and friends do and say that they have to replace their set-top boxes quite often. However, they are not that great with commercial troubleshooting or consistency. Our speeds fluctuate greatly throughout the day more so than just from users being online.

In the even of a Service Call they rarely schedule for Saturdays or off hours times to support normal business hours of Overall not bad for home use, with reliable equipment and local technicians they compete with most ISPs. However, their business class service is not quite at the level it should be. It is very hard to get a technician on-site during non-critical hours for service.

Used Armstrong Cable my entire life until I moved out of the smallish locale that I was raised in. Equipment was sturdy and reliable, as was their service and support. Always compensated my bill whenever downtime was incurred. Wish they offered services where I live now We are just beginning to make the switch from Consolidated DSL to Armstrong Cable, and while I can’t yet comment on the uptime, I can comment on their service.

Every one I’ve talked too is fantastic, and has answered questions, and is enabling us to have cable installed in a location where it was never installed before. Very happy with the service so far! Browse by category. Back to product details All Reviews for Armstrong Cable 12 ratings. Write a review. Ratings Breakout. Spiciest Positive Review Joshua Crockett. Equipment was sturdy and reliable, as was their Spiciest Critical Review Mik Sunoder.

Overall Rating. Sep 01, Christopher Spradlin This person is a verified professional. Jan 05, Branden Sisler pimiento. Nov 24, Apr 03, Patrick Sharkey pimiento.

Oct 03, Mik Sunoder pimiento. Sep 13, Aug 25, Simon Liu pimiento. Feb 26, Steve M. Apr 11, Jan 03, Dec 21,

– Zoom High Speed Internet Service – Armstrong

Armstrong’s Zoom internet plans don’t quite deliver the speeds you’d expect for the price, but the service is still worth a look. David is from and currently resides in the Charlotte area with his wife, son and two cats.

The cable internet scene is dominated by a few big names — Xfinity , Spectrum , Cox , Mediacom and maybe a couple others — but there are countless smaller regional and rural providers that fill in the gaps where the big providers don’t go. Armstrong is one such provider, family owned and locally operated out of Butler, Pennsylvania since For the most part, regional providers are priced a bit higher and have fewer options or special offers.

Think of what you get at a mom-and-pop shop versus a big box store, and that’s largely the case with Armstrong and its Zoom internet brand. Prices tend to be a little higher and speed tiers are somewhat slower than comparable cable internet plans even more so compared to fiber internet , but Armstrong will probably still be your best bet if DSL or satellite are the only other internet options in your area.

There seems to be a common sentiment that high pricing among internet service providers, particularly cable ISPs, is the result of monopolizing a service area and then jacking the prices up simply because they can. While that may be the case for some, I don’t get that impression with Armstrong. Yes, pricing is a bit high relative to big cable, but it’s still reasonable and there aren’t any steep price increases like those you see with Astound or even Xfinity.

Furthermore, Armstrong doesn’t exploit the common ways to get more money from customers, like trap pricing and high equipment or installation fees though going over your data allowance can be costly — more on that later. In short, don’t let the sticker price immediately turn you away from Armstrong, because there’s a lot to like about the service. That said, there are also a few things you’ll want to be aware of before signing up.

I’ve broken down everything you need to know below, including service areas, plan details and how the provider compares to other possible internet options near you. Armstrong has the greatest availability in western Pennsylvania, particularly in and around its home city of Butler, but service also reaches select areas within Pittsburgh and surrounding suburbs, including Mount Pleasant, Stockdale and Cranberry Township.

Coverage extends across the Ohio border, and those in Youngstown and areas southwest of Cleveland, such as Medina and Ashland, are likely to be served by Armstrong internet as well. You may also find Armstrong internet in a small pocket along the Maryland-Pennsylvania border northeast of Baltimore or within a tiny sliver in Kentucky where the commonwealth meets West Virginia and Ohio.

In nearly all service areas, Armstrong uses a cable internet network , that is, one that sends internet service via coaxial cables. There are some advantages to cable internet, such as widespread availability and fast download speeds. Common drawbacks to cable include slow upload speeds and network congestion, which can lead to slower download speeds during peak usage times.

This is also why some cable providers, including Armstrong, may enforce data caps. Fiber internet overcomes many of cable’s shortcomings, and Armstrong does have a small but growing fiber network. Those in Medina, Ohio and Butler, Pennsylvania will have the best chance at fiber service but, again, most households within Armstrong service areas will have a cable internet connection. If Armstrong is available in your area, you’ll have a few Zoom internet options.

I’ve listed the most common plans and speeds below, but you may find the speeds and pricing to vary slightly depending on your location. So about that pricing. Cost per Mbps is a good measure of a plan’s value because it gives you an idea of how much speed you’re getting for the money. Zoom Express has a cost per Mbps of over a dollar, which isn’t uncommon for a low-speed, cheap internet plan, but you’ll get more value from higher-tiered plans. The standard Zoom plan has a starting cost per Mbps of around 36 cents, which isn’t terrible, but comparable plans from cable providers like Spectrum and Mediacom are priced lower.

With Armstrong, you’d need to pay a bit more for a slower Mbps plan. Zoom II and Zoom Extreme offer a bit more value with a starting cost per Mbps of 23 and 18 cents, respectively, but that’s still a bit high for cable internet. Cost per Mbps on the fastest plans from Mediacom, Spectrum, Xfinity and Suddenlink all start at under a dime. Armstrong largely operates in areas that could be considered as suburban or even rural, where high speed connections may not be the most accessible.

You’re likely to get more speed and value with Armstrong, not to mention a more reliable connection. Satellite internet plans from HughesNet and Viasat all come with a cost per Mbps of over a dollar, and you’d be hard-pressed to find a DSL plan with a cost per Mbps lower than 50 cents from any provider. So while Armstrong may have higher pricing than select providers around the US, it very well may offer the best value compared to what’s actually available in your area.

The good news about Zoom plans and pricing is that there isn’t much else inflating the overall cost — so long as you stay within your monthly data limit. Wi-Fi equipment is included at no extra cost with Zoom, Zoom II and Zoom Extreme, and all plans feature whole-home coverage with simple monitoring and control using the Plume HomePass app.

Plume Wi-Fi isn’t the most advanced mesh Wi-Fi system , but it’ll get the job done, especially considering that free monthly rental fee. You also won’t have to worry about installation fees or the risk of an early termination fee as Zoom plans are contract-free. Now onto the data caps.

With the exception of Zoom Extreme, all plans come with a data cap. You’ll have the lowest data allowance, GB, with Zoom Express. That may be tough to reach with max speeds of just 25Mbps, but if you do a lot of streaming, it’s certainly possible. That’s more than enough for the average home, which used an average of GB per month in If you do exceed your data limit, expect a potentially hefty fee on your next bill.

Again, going over 1TB is uncommon for most households, and there likely just isn’t enough speed and bandwidth to exceed GB in a month with Zoom Express, but you’ll want to keep an eye on your monthly data usage just the same. Before paying for extra data, you may want to just put that money toward upgrading to Zoom Extreme, which comes with unlimited data, not to mention faster speeds.

As mentioned above, Armstrong isn’t the cheapest cable internet provider, but it’s not priced drastically higher than other cable ISPs, and may even be cheaper than some leading providers, like Cox. Chances are, you won’t have the option of Armstrong or other cable internet providers, save for maybe Spectrum, which shares a few service areas with Armstrong.

Given the option of the two, my vote would go to Spectrum for its faster speed tiers, unlimited data and better overall value. If so, I’d recommend considering them first. That’s nothing against Armstrong, but you’ll get a faster, more reliable and probably cheaper connection with fiber-optic service compared to cable internet. While fiber service may be offered in your area, it’s possible that DSL is the only other wired connection available at your address.

And, just the same as fiber is preferable to cable internet, cable will be preferable to DSL in most cases. Then, there are wireless connections like satellite and 5G. If your choice comes down to Armstrong or satellite, a quick look at the plans is all it will take to realize Armstrong is the better choice by far. On the other hand, 5G home internet service from providers like T-Mobile and Verizon may be a viable alternative.

All of this is to say, don’t assume Armstrong is the only option for internet in your area. There are a variety of providers with differing, or even the same, connection types in many Armstrong service areas, so you always want to be sure to explore your internet options. Armstrong may prove to the best provider for your home, or not — it all depends on your needs and what’s available. The two big sources of customer satisfaction data for internet service providers, American Customer Satisfaction Index and J.

Power, don’t provide specific information on Armstrong, unfortunately, so it’s tough to get an overall sense of what customers think of its Zoom internet service. Customer reviews on the site give Armstrong a 1.

Of the current 10 complaints closed in the last year, most are in regard to cable television or billing issues, not necessarily internet service or performance, though there are understandably a couple of complaints related to Armstrong’s data cap policy.

As for service reliability, downdetector. Of course, Armstrong doesn’t have the same customer base as, say, Xfinity or Spectrum, so the number of reported outages will be drastically lower, but I don’t see any overwhelming red flags that would indicate Armstrong internet customers frequently experience service outages.

Zoom internet speeds are average maybe even below average for a cable internet service , and pricing is a bit on the high side, so Armstrong wouldn’t be my first overall choice for internet service. That said, it wouldn’t be my last choice, either, particularly if faced with DSL or satellite as my only other internet options. Yes, Armstrong is a bit expensive, but the speeds are serviceable for most home internet use and the free equipment and installation takes a bit of the sting off the price — just be sure to stay under that data cap.

The service comes with necessary Wi-Fi equipment for whole-home coverage, built-in online security features and control and monitoring via the Plume HomePass. Armstrong does offer fiber-to-the-premises internet connections in select areas. According to the FCC , fiber internet is currently available to around 8. The vast majority of Armstrong service areas still use a coaxial, cable internet network.

We handpick the products and services we write about. If you buy through our links, we may get a commission. Reviews ethics statement How we test ISPs. Home Home Internet. David Anders. April 20, p. David Anders Senior Writer. See at Armstrong. Like Decent speeds No contracts Equipment included with most plans Local service and support.

What is Zoom internet? What is Zoom Enhanced Wi-Fi? Can I get fiber internet with Armstrong? Modernize your home with the latest news on smart home products and trends.

Delivered Tuesdays and Thursdays. Edit Address Address. I live in an apartment. Introductory price. Standard price. Max speeds.

Data cap. Equipment cost.